Frequently Asked Questions

Getting more information about our platform that will help you get all benefits from us. These all questions are asked for the first time

Experience the full power of our Accelerate platform with a complimentary 3-day trial. Gain unrestricted access to all features and connect up to 6 social profiles to maximize your social media presence. Please note that our Concierge Services are not included in the trial. To take advantage of this offer, simply create a new account by clicking on the Signup link: Create Your Free Account Today.

As a security measure, only the authorized account owner has the privilege to access billing pages or delete accounts. It is important to note that account deletion is an irreversible action, and all accounts linked to the email address will be permanently deleted. This includes any active subscriptions to Publish, Analyze, or both, which will be cancelled alongside the accounts. However, any previously published posts through Publish will remain unaffected. Thank you for your understanding and cooperation in maintaining the integrity of our platform.

When cancelling an annual subscription, rest assured that you will receive a prorated refund. The active time will be charged at the normal monthly rate, and the refund will always be returned to the original card used for payment. Unfortunately, we are unable to send refunds to any other payment method. The processing time for refunds typically ranges between 5-10 business days. If the refund is made before the charge is authorized by your bank, it will be sent back as a reversal. This means that the charge will either drop off your bank statement or the original charge will be adjusted to reflect the refund. We strive to make the refund process as seamless and efficient as possible for our valued customers.

For prompt assistance with any platform-related concerns, we recommend reaching out to our Support team via EMAIL. This ensures direct communication and enables us to efficiently troubleshoot the issue at hand. To streamline the process, please provide us with relevant details such as the type of problem encountered (e.g. adding a post, connecting a profile, etc.), the affected profile and its name (e.g. Facebook Page, Twitter, etc.), the relevant category and workspace (if applicable), and full-page screenshots or a screen recording of the issue. Additionally, any other pertinent information you can recall would be greatly appreciated. Thank you for your cooperation.

Please note that we are not affiliated with WhatsApp in any way. Our tool operates independently and is designed to enhance productivity.

The tariff system sets a message threshold for all WhatsApp profiles linked to your account on the platform. Regardless of the number of accounts you integrate, the message limit remains uniform across the board.

Although the quantity of accounts within each tariff is predetermined, you do have the flexibility to remove any superfluous or inaccessible accounts and incorporate alternative ones.

WhatsApp account blocking is typically triggered by user complaints regarding your messages, or by the sending of unsolicited promotional content containing links within the initial message. Whether you are utilizing a service, program, or manual method for sending messages, the consequences remain the same. For tips on how to avoid such blocking, please refer to our informative Blog.

By installing both the Regular and Business versions of the WhatsApp application, you can effortlessly create two accounts. However, if you require additional accounts, the WhatsApp Cloner application can be utilized to produce a desired number of independent copies of the app. Rest assured, managing multiple accounts has never been easier.